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Chromebook Support for Parents & Students

Chromebook Support for Parents & Students

Chromebooks

Chromebooks are owned, managed and monitored by Provo City School District. Please monitor your students’ online activity as these are PCSD devices and actively monitored for CIPA compliance. Please use the Chromebook for classroom assignments and study only. Even while in use at home, internet access is filtered to keep students safe.

What to do if You Received a Notice About a Missing Device from Provo City School Distrct

Did you get a notice that you need to return a device? Please fill out this form to help us find it.

Chromebook Tips

- Reset Chromebook – Powerwash

Chromebook Device Management – Fines

Fines for Missing Chromebooks and Chromebook Chargers

Common Wifi Problems

To connect to your network at home, select your wireless network and enter your network password. Follow these steps if the wireless connection fails:

Select the system menu in the lower right-hand corner.
Select the your wireless network.
Select “Disconnect”
Select “Connect”

If your Chromebook is still having problems connecting, restart the Chromebook by holding down the Power Button for 10 seconds.

Call the help desk if this does not solve the problem.

Technical Support

Parents & Students
Submit Chromebook Help Request

For technical assistance: submit a work order or call 801-373-2188 Monday through Friday, between 8:00 a.m. and 4:00 p.m.

If you are unable to login because you don’t know your student’s email, password, or student number. Please call your school’s secretary. They can assist you with that information.

Secondary School Office Hours

*Please advise: chromebook support office hours may be cancelled or altered when inclement weather protocols are in place.

Shoreline Middle School – Room 506
- Monday, Wednesday, Thursday & Friday: 8:00 a.m. – 9:00 a.m.
- Tuesday: 10:30 a.m. – 11:30 a.m.
Centennial Middle School Library
- Monday – Friday: 11:00 a.m. – 12:00 p.m.
Provo High – Room B118
- Mon, Wed, Thurs, Friday: 8 a.m. – 9 a.m.
Timpview – Room W145
- Monday, Wednesday, Thursday & Friday: 9:00 a.m. – 10:00 a.m.
- Tuesday: 1:15 p.m. – 2:15 p.m.

Canvas Login

Chromebook Software

Provo City School District controls and monitors software on all Chromebooks. Software updates are sent out on a regular basis.

Blocked Content

If your teacher posts a YouTube video for classroom study and the video is blocked by our filter, Please contact your teacher to have the block removed. The Learning Resource Officer at the school can also unblock it.

If you need a Chromebook app and it’s blocked, please request that it be unblocked through your teacher. Your teacher can submit a request to tech support.

Zoom

Zoom is an online video-conferencing application that teachers can use to communicate with students. Don’t try to install Zoom because it’s already installed on all Chromebooks. Your teacher will send you a meeting ID before you connect.

iReady

ANY i-Ready trouble (even just getting on a device), please contact the i-Ready support number directly. 1-800-225-0248 7am-9pm Eastern Time. Monday-Friday Weekends or any time i-readysupport@cainc.com