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This website is for parents and students who have checked out Chromebooks for use at home. Remember that Chromebooks are owned, managed and monitored by Provo City School District. Please monitor your students’ online activity as these are PCSD devices and actively monitored for CIPA compliance. Please use the Chromebook for classroom assignments and study only. Even while in use at home, internet access is filtered to keep students safe.
Chromebooks require a Provo City School District email account for login. Email addresses consist of the first letter of the student’s first and last given name and 6-digit student ID (lunch number) with a leading zero if the number is less than six digits.
Example: John Doe student number 12345 = firstname.lastname@example.org.
If you have forgotten your password, email tech support at email@example.com or call 801-373-2188
Help with Chromebook Equipment
Common Wifi Problems
To connect to your network at home, select your wireless network and enter your network password. Follow these steps if the wireless connection fails:
Select the system menu in the lower right-hand corner.
Select the your wireless network.
If your Chromebook is still having problems connecting, restart the Chromebook by holding down the Power Button for 10 seconds.
Call the help desk if this does not solve the problem.
Help with Chromebook Software
Provo City School District controls and monitors software on all Chromebooks. Software updates are sent out on a regular basis.
If your teacher posts a YouTube video for classroom study and the video is blocked by our filter, Please contact your teacher to have the block removed. The Learning Resource Officer at the school can also unblock it.
If you need a Chromebook app and it’s blocked, please request that it be unblocked through your teacher. Your teacher can submit a request to tech support.
Zoom is an online video-conferencing application that teachers can use to communicate with students. Don’t try to install Zoom because it’s already installed on all Chromebooks. Your teacher will send you a meeting ID before you connect.
ANY i-Ready trouble (even just getting on a device), please contact the i-Ready support number directly. 1-800-225-0248 7am-9pm Eastern Time. Monday-Friday Weekends or any time firstname.lastname@example.org
The Provo City School District supports equal opportunity for students, staff, parents and guests and complies with state and federal law regulation including Title VII of the Civil Rights Act and Title IX of the Education Amendments. The District does not discriminate in programs services, activities or employment on the basis of religion, sex, sexual orientation, race, color, national origin, age, veteran or military status, or disability. Inquiries regarding students, programs, services or activity compliance may be directed to the Executive Director of Student Services at 280 West 940 North, Provo, UT 84604 801-374-4814. For program, service or activity accommodations under the ADA, please contact Student Services at 801-374-4838 or email@example.com. Inquiries regarding employment compliance may be directed to the Executive Director of Human Resources at 280 West 940 North, Provo, UT 84604 801-374-4938. For applicant or employee accommodations under the ADA, please contact the Director of Human Resources 801-374-4847 or firstname.lastname@example.org.
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