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  1. Home
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  5. Technology Support

Technology Support

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About Chromebooks

Chromebooks are owned, managed and monitored by Provo City School District. Please monitor your students’ online activity as these are PCSD devices and actively monitored for CIPA compliance. Please use the Chromebook for classroom assignments and study only. Even while in use at home, internet access is filtered to keep students safe.

Chromebooks require a Provo City School District email account for login. Email addresses consist of the first letter of the student’s first and last given name and 6-digit student ID (lunch number) with a leading zero if the number is less than six digits.

Example: John Doe student number 12345 = jd012345@stu.provo.edu.

Canvas

  • Student Canvas Login
  • Parent Canvas Login
  • Canvas Parent Guide
  • Canvas – Guía para los padres

Chromebook Help

For technical assistance email: homesupport@provo.edu or call 801-373-2188 between 8:00am – 4:00pm

  • When to call the helpdesk line
  • When NOT to call the helpdesk line
  • How to Care for and Clean Your Chromebook
  • Common Wifi Problems

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  • Parent
  • Student
  • Employee
  • Student Canvas Login
  • Parent Canvas Login

Chromebook Software

Provo City School District controls and monitors software on all Chromebooks. Software updates are sent out on a regular basis.

Blocked Content

If your teacher posts a YouTube video for classroom study and the video is blocked by our filter, Please contact your teacher to have the block removed. The Learning Resource Officer at the school can also unblock it.

If you need a Chromebook app and it’s blocked, please request that it be unblocked through your teacher. Your teacher can submit a request to tech support.

Zoom

Zoom is an online video-conferencing application that teachers can use to communicate with students. Don’t try to install Zoom because it’s already installed on all Chromebooks. Your teacher will send you a meeting ID before you connect.

iReady

ANY i-Ready trouble (even just getting on a device), please contact the i-Ready support number directly. 1-800-225-0248 7am-9pm Eastern Time. Monday-Friday Weekends or any time i-readysupport@cainc.com

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