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Pandemic Electronic Benefit Transfer (PEBT) Frequently Asked Questions.

Child Nutrition created an FAQ for those using PEBT (Pandemic Electronic Benefit Transfer). Please feel free to download the PEBT FAQ (including our Spanish-translation) and share with anyone using PEBT.

We remind readers the Department of Workforce Services manages the P-EBT program. The Provo City School District provides students with free and reduced information to the Department of Workforce Services. The district does not handle P-EBT information, SNAP benefits, or P-EBT cards or funds. To learn more about the program, visit jobs.utah.gov/covid19/pebt/ or contact Utahns Against Hunger at uah.org/get-help/school-meals. Parents may also contact DWS at 1-866-435-7414. 

PEBT FAQ:

Disclaimer. This FAQ was created using the best information available to us at the time. Changes may be implemented by the Department of Workforce Services (or DWS) without notice.

Q: What is PEBT?

A: PEBT (or soon-to-be Summer EBT) is a program where families can receive a one-time payment of $120 per eligible student.

Q: What makes a student eligible?

A: The Department of Workforce Services (DWS) gives the following criteria:

  • Be enrolled in a brick-and-mortar National School Lunch Program (NSLP) participating school on May 1, 2023.
  • Be eligible for free or reduced-price school meals during the 2022-23 school year or be enrolled in a Community Eligible Provision or Provision 2 school.

Q: Do I have to apply for PEBT?

A: No. If your student meets the criteria above, there information has already been submitted at the State’s request.

Q: I have my approval letter/email for Free/Reduced meals for 22/23. Do I need to submit a copy to anyone?

A: No, but please retain that documentation for your personal records.

Q: How will the benefit be given to us?

A: (From the DWS website): P-EBT benefits are issued on an EBT card, similar to a debit card. The money will automatically add to your card if you already have a SNAP EBT card and qualify for P-EBT benefits.

Q: When will cards be issued?

A: By the end of July 2023.

Q: How do I get the card?

A: Please get in touch with DWS at 1-866-435-7414

Q: DWS says that the schools (or the District Office) have the card.

A: This is incorrect. Provo School District is not responsible for issuing PEBT cards.

Q: DWS says the school district can tell whether my student’s name was submitted to the State.

A: We can verify this information for you at your request. Please call 801-374-4866 or email grantb@provo.edu. Call & email volume is very high because of PEBT, so please be patient while waiting for a response. Please do not contact your school. They will not have this information.

Q: I didn’t get a card, but someone I know did.

Q: I received money for one child but not another.

Q: I received more money than I was supposed to.

A: All we can do is verify whether your student’s name was submitted to the State. Otherwise, please get in touch with DWS at 1-866-435-7414.

Q: My payment was sent to an old address.

A: We submit whatever information we have on file. If you have a new address, please contact DWS at 1-866-435-7414. At the same time, please update your contact details with the front office of your student’s school.

Q: The phone number for DWS refers me to an email address.

A: Unfortunately, we don’t have any other way to contact DWS regarding PEBT. You can try their main number at 801-526-9675, but in the past, they have just referred parents back to the phone number mentioned previously.

For more information, please visit DWS’s site at https://jobs.utah.gov/covid19/pebt/ .

Provo City School District
  • Provo City School District
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